Frequently Asked Questions

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PRODUCTS

The chokers are handmade in The Netherlands with care and love. They might be some differences because it’s not made in a factory.

We use velvet fabric as main material for our chokers and mixed metals. Stainless steel, RVS are coming soon.

The stones are real stones, they are all different.

Measure your neck always!

The best way to measure your neck is with a measuring tape. You can ask someone to do it for you, or do it yourself. If you measure your neck yourself, take the measuring tape and put the measuring tape from the back to the front. Put the measuring tape in the middle of your neck. It’s important the head and chin are in a comfortable position.

Don’t look down or move it. This will result in an unaccurate measurement. Hold the first side with one hand. Take the other side and put it right on top of it. Now you have your measurement of your neck.

We announce it on our social media, especially our Instagram (@shop_chokers), whenever we restock items!

General questions

We unfortunately don’t have an actual store.

Unfortunately we don’t accept any interns at the moment!

Ofcourse! We would love to read/see your opinion 🙂 If we love your social media profiles, we will reach out to you ourselves.

Yes! Please send us your social media accounts, examples of your sponsored posts and analytics.

shipping and ordering

We are based in The Netherlands. (Europe)

We ship from The Netherlands with PostNL.

We unfortunately don’t have an actual store.

We never share your personal information for any other purpose than order delivery. All your information are kept secured on our shop. Moreover, our payment methods are always secured.

To get your items on shopping cart delivered to your address, directly process to checkout. Here you can choose either traditional multi-step, or one-page checkout (which is far more short and time-saving). Enter your contact details, choose one delivery method, and delivery information to let us know where we can ship the order to you

Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.

Once you’ve made your purchase, it’s yours for keeps. If you have received a wrong or damaged item, contact us within 14 days of delivery with your order number and photo proof, we will take care of it.

All orders will be shipped without tracking, if you would like to have tracking it’s 15 euros extra world wide. For The Netherlands it’s 8 euros extra

The processing time is: 2-7 working days before ship out your order.

Our orders are shipped out by default with NO TRACKING CODE. And free shipping world wide. If you want to add tracking to your order it will cost extra!

Tracking costs for:
The Netherlands €5
Germany, France, Belgium, Spain €13
Other countries: €25 -€30

You will receive an email confirmation with a tracking number once your item has been shipped.

Shipping time :
Packages will be shipped by PostNL (Dutch Delivery service). Check the delivery time here.

The Netherlands 1 – 3 working days
Belgium 2 – 5 working days
Germany 4 – 10 working daysFrance 4 – 10 working days

We are not responsible for lost or stolen packages or packages delayed by the carrier. So, keep a watchful eye on your mailman. (And contact us if you have a problem) All international orders are subject to customs fees determined by their countries regulations.

( Please note that some countries may take longer due to the pandemic Covid-19. ) 

For any questions or concerns please contact us info@shopchokers.com.
We appreciate your patience. ❣️❣️❣️

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

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